A break through!

Okay, so panic had started to set in because I still hadn't heard back from Ernie, he hadn't returned my emails, only sent two, one with the questions and explanation about my training for new job and one to find out if he had received my previous one. Anyway, Friday afternoon I decided to email Zoe deals with Customer Care and who I had originally contacted. I did this to see if Ernie was actually in the office and also to see if she would be able to answer some of the more general questions I had. About an hour later I had a call from Stuart Gooding, one of the guys who set Finisterre up. (To call them anything official like Company Director's seems way to formal for these guys.) He explained that Ernie had had an offer of an outdoor event in Scotland that was way to tempting to turned down and had phoned Stuart on Sunday evening to tell him he wouldn't be in work this past week. This explained why I hadn't heard anything. Stuart confirmed that it wasn't because Ernie was ignoring me and he would get him to reply when he got back. I had a chat with Stuart while I had the chance and he was able to answer a few of my questions. I have also been in touch with an ethical surfer/ blogger in Melbourne who has written reviews and features on Finisterre since 2007. He has been really helpful in giving me an overview of how he goes about researching Finisterre and their products and how he and Finisterre mutually help each other aided by Web 2.0 tools. This is all brilliant information for my report.
In my head I know how I would define Web 2.0 and I can also see how Finisterre use it but to write a definition down on paper I am finding really difficult. I am working on the basis of finding a number of definitions and finding the common links to make a definition of my own. About a week ago I contacted Whiteflame, who designed Finisterre's website to find out how they define Web 2.0, they haven't replied yet so they obviously don't think it has anything to do with sharing information, or not with me at least!